EUC

Enhancing Usability with Workspace ONE (Optional)

Introduction
Hub services in one of the most under stated solution in the VMware Workspace ONE story, our competitors have no equivalent and it can be used in wide range of business related scenarios
In the Onboarding on Day 1 we have already enabled Hub Services

We configured Branding, we enabled People and we configured a Custom Tab
In this section we will take this further with Notifications and configuration of People

Section 1. Hub Services Notifications

Step 1. Setting up an informational Notification

On the ControlCenter server
- Open a new tab in your Chrome Browser
- Log in to your Workspace ONE Access Tenant
  - Username
    - enter Administrator
  - Password
    - enter VMware1!
- select Sign in

In the Workspace ONE Access admin console
- select the Integrations tab
  - under Integrations
    - select Hub Configuration

Under Hub Configuration
- select LAUNCH

In the Hub Configuration menu
- select Notifications

In the Notifications area
- select GET STARTED

In the Notifications area
- Under Notification List
  - select NEW

In the Saved Notification Templates window
- select Create Notification

In the Custom Notification wizard
1. Definition
  - next to Name
    - enter Tomorrow is McLaren F1 VMware Day
  - next to Target Audience Type
    - from the dropdown
      - select All Employees
  - In the Priority area
    - select High-priority
  - in the bottom right corner of the wizard
    - select NEXT

In the Custom Notification wizard
1. Content
  - next to Type
    - from the dropdown
      - select Informational
  - next to Icon
    - from the dropdown
      - select Local File
  - below Local File
    - select UPLOAD
      - In File Explorer
        
        In the Quick Access area
        
        select Desktop
        
        browse to
        
        software > DesktopBackground > mclaren
        
        select mclarenVMW1.jpg
        
        select Open

In the Custom Notification wizard
1. Content
  - next to Title
    - enter F1 Mclaren / Event
  - next to Subtitle (optional)
    - enter an event not to miss
  - next to Description
    - enter check your emails for Zoom information
    - in the bottom right corner of the wizard
    - select NEXT

In the Custom Notification wizard
1. Summary
  - bottom right corner
    - select CREATE

On your ControlCenter
- switch to the Remote Desktops / Site 1 folder
  - launch W11Client-01a.RDP
    - login as W11Client-01a\Craig
      - password : VMware1!
    - select OK

On the W11Client-01a desktop
- on the Taskbar
  - in the Search box
    - enter Intellig
  - In the results pane
    - below Workspace ONE Intelligent Hub
      - select Open

On the W11Client-01a desktop
- In the Workspace ONE Intelligent Hub
  - next to For You
    - select the notification

In the For You console
- under Priority
  - next to View more
    - select the dropdown

In the View more console
- note the details
  - to close
    - select X

Step 2. Setting up an Urgent Notification

In the Notifications area
- Under Notification List
  - select NEW

In the Saved Notification Templates window
- select Create Notification

In the Custom Notification wizard
1. Definition
  - next to Name
    - enter Urgent Security Update
  - next to Target Audience Type
    - from the dropdown
      - select Workspace ONE Access User group
  - next to Workspace ONE Access user group
    - enter developer
      - In the results below
        
        select [email protected]
  - In the Priority area
    - select Urgent
  - in the bottom right corner of the wizard
    - select NEXT

In the Custom Notification wizard
1. Content
  - next to Type
    - from the dropdown
      - select Actionable
  - next to Icon
    - from the dropdown
      - select Local File
    - below Local File
      - select UPLOAD
    - In File Explorer
      - In the Quick Access area
        
        select Desktop
      - browse to
        
        software > Icons
        
        select QRCODE.png
      - select Open
    - in the right side of the wizard
      - to scroll down
        
        select the scroll bar

In the Custom Notification wizard
1. Content
  - next to Title
    - enter Urgent Security update
  - next to Subtitle (optional)
    - leave blank
  - next to Description
    - enter Use Windows update to ensure your Operating system is secure
    - in the right side of the wizard
      - to scroll down
        
        select the scroll bar

In the Custom Notification wizard
1. Content
  - In the Links area
    - below Link Title
      - enter Windows update
    - below Link
      - enter https://via.vmw.com/GGzDNT
  - in the right side of the wizard
    - to scroll down
      - select the scroll bar

In the Custom Notification wizard
1. Content
  - next to Action Button Text
    - enter Open in
  - next to Action Button Behavior
    - from the drop down
      - select Open in
  - next to Link
    - enter https://via.vmw.com/GGzDNT
    - in the bottom right corner
      - select NEXT

In the Custom Notification wizard
1. Scheduling
  - next to Set Due Date
    - enable the Toggle
  - next to Date
    - browse to todays Date
  - next to Time
    - enter 6:00
    - from the dropdown
      - select PM
  - next to Region/Time Zone
    - from the dropdown
      - select YOUR Time Zone
  - In the bottom right corner
    - select NEXT

In the Custom Notification wizard
1. Summary
  - bottom right corner
    - select CREATE

On your ControlCenter
- switch to the Remote Desktops / Site 1 folder
  - launch W11Client-01a.RDP
    - login as W11Client-01a\Craig
      - password : VMware1!
    - select OK

On the W11Client-01a desktop
- on the Taskbar
  - in the Search box
    - enter Intellig
  - In the results pane
    - below Workspace ONE Intelligent Hub
      - select Open

On the W11Client-01a desktop
- In the Workspace ONE Intelligent Hub
  - URGENT security update
    - select Open in

On the W11Client-01a desktop
- Notice your Workspace ONE Intelligent Hub has redirected you to a Microsoft Update link

Please note, there are more efficient ways to deliver updates to endpoints. The objective of this lab was demonstrate, notification functionality using Hub Services

Notifications can be used in vast area of Security related scenarios

Section 2. Improving Employee Usability with Hub Services using People Search

Microsoft Active Directory Objects have a wealth of information related to users that only the admin and advanced bespoke Applications might be able to make use of .
For the average User this information is not available

This information could be very useful to an organization to facilitate usability

On Day 1 of our labs
We enabled and made minor edits to Hubs services
We enabled People Search and we did a Directory Sync of AD related Objects and attributes
In Step 1 we will introduce you to the default People experience
In Step 2 we will edit configurations in Microsoft Active Directory for a subset of users
In Step 3 we will review the People experience

Step 1. Introduction to People Search

On your ControlCenter server
- On your site 1 Browser
- select the MORE Icon (3 circled Dots)
  - in the dropdown
    - select New Incognito window

In your New Incognito browser session
- enter your assigned Workspace ONE Access URL
  - with your keyboard
    - select ENTER

In the Microsoft Sign in page
- enter [email protected]
  - select Next

In the Microsoft Sign in page
- Below Enter Password
  - enter VMware1!
    - select Sign in

In the Microsoft Sign in page
- below Stay signed in?
  - select No

In the Workspace ONE Intelligent Web Hub
- select People

In the Workspace ONE Intelligent Web Hub
- in the People area
  - enter Cra
  - In the 1 Total Result area
    - select Craig Stroser

In the Workspace ONE Intelligent Web Hub
- in the People area
  - note what is available at present with Craig Stroser

In the next section we will move ahead and make edits to Microsoft Active Directory to enhance People Search

Step 2. Configuring Workspace ONE Access to enhance People Search

On your ControlCenter server

On your ControlCenter server
- Open your Workspace ONE Access, Admin console URL
  - Under Username
    - enter Administrator
  - Under Password
    - enter VMware1!
  - Select Sign In

In the Workspace ONE Access Console
- select Integrations
  - under Integrations
    - select People Search

In the People Search area
- In the Summary area
  - select EDIT

In the People Search area
1. the column under Mapped User Attribute Name
  - find address,
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the address row
      - from the dropdown
        
        select Custom
    - next to Custom
      - enter streetAddress
2. the column under Mapped User Attribute Name
  - find country,
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the country row
  - from the dropdown
    - select Custom
  - next to Custom
    - enter co
3. the column under Mapped User Attribute Name
  - find emails
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the emails row
  - from the dropdown
    - select mail
  - scroll down

In the People Search area
1. the column under Mapped User Attribute Name
  - find mobile,
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the mobile row
      - from the dropdown
        
        select Custom
    - next to Custom
      - enter mobile
2. the column under Mapped User Attribute Name
  - find postalCode,
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the postalCode row
      - from the dropdown
        
        select Custom
    - next to Custom
      - enter postalCode
3. the column under Mapped User Attribute Name
  - find region,
    - select the checkbox
  - the column under Active Directory Attribute Name
    - in the region row
      - from the dropdown
        
        select st
  - scroll down

In the People Search area
- the area under Additional Attributes
  - find objectGuid (Custom),
    - uncheck the checkbox
- select NEXT

In the People Search area
- select SAVE & SYNC

Step 3. Configuring Microsoft Active Directory to enhance People Search

On your ControlCenter server
- select START
- In the START Menu
  - select Windows Administrative Tools

In the Administrative Tools console
- select Active Directory Users and Computers

In the Active Directory Users and Computers console
- ensure that the euc-livefire.com > Corp > Developers OU is selected

In the Developers OU
- select Nancy Encarna
  - select & right-click
    - select Properties

In the Nancy Encarna Properties
- select the Organization tab
  - next to Job Title
    - enter Senior Developer Engineer
  - next to Department
    - enter Developers
  - next to Company
    - enter Livefire
  - next to Name
    - select Change
      - enter Kim Markez
      - select Check Names
  - at the bottom of Nancy Encarna Properties
    - select Apply

In the Nancy Encarna Properties
- select the Address tab
  - next to Street
    - enter 3401 Hillview Ave
  - next to City
    - enter Palo Alto
  - next to State/province
    - enter CA
  - next to Zip/Postal Code
    - enter 94304
  - next to Country/region
    - from the dropdown
      - select United States
  - at the bottom of Nancy Encarna Properties
    - select Apply

In the Nancy Encarna Properties
- select the Telephones tab
  - Below Telephone numbers
    - next to Home
      - enter +1-5550-9679
    - next to Mobile
      - enter +1-65-8704-9679
  - at the bottom of Nancy Encarna Properties
    - select Apply

In the Developers OU
- select Malcolm Barneo
  - select & right-click
    - select Properties

In the Malcolm Barneo Properties
- select the Organization tab
  - next to Job Title
    - enter Senior Developer Engineer
  - next to Department
    - enter Developers
  - next to Company
    - enter Livefire
  - next to Name
    - select Change
      - enter Kim Markez
      - select Check Names
  - at the bottom of Malcolm Barneo Properties
    - select Apply

In the Malcolm Barneo Properties
- select the Address tab
  - next to Street
    - enter 3401 Hillview Ave
  - next to City
    - enter Palo Alto
  - next to State/province
    - enter CA
  - next to Zip/Postal Code
    - enter 94304
  - next to Country/region
    - from the dropdown
      - select United States
  - at the bottom of Malcolm Barneo Properties
    - select Apply

In the Malcolm Barneo Properties
- select the Telephones tab
  - Below Telephone numbers
    - next to Home
      - enter +1-5230-9456
    - next to Mobile
      - enter +1-45-8304-2370
  - at the bottom of Malcolm Barneo Properties
    - select Apply

In the Workspace ONE Access console
- People Search area
  - select SYNC DIRECTORY

Step 4. Testing People Search in the Hub Services Console

On your ControlCenter server
- on your site 1 browser
  - In the top right corner
    - select the Customize and Control Google Chrome button
      - from the dropdown
        
        select New Incognito window

In the Chrome address bar
- enter your custom Workspace ONE Access URL
  - and launch the URL

In the Microsoft Sign in page
- in the email area
  - enter Craig@corpXXX.euc-livefire.com
    - XXX is your assigned domain ID
  - select Next

In the Microsoft Sign in page
- below Enter password
  - enter VMware1!
- select Sign in

In the Microsoft Stay signed in? page
- select No

In the Workspace ONE Web Intelligent Hub
- select the People

In the Workspace ONE Web Intelligent Hub
- In the People area
  - in the Search bar
    - enter Nancy
    - select Nancy Encarna

In the Nancy Encarna properties
- note the information synced into People

In the Workspace ONE Web Intelligent Hub
- In the People area
  - in the Search bar
    - enter Malcol
    - select Malcolm Barneo

In the Malcolm Barneo properties
- note the information synced into People
- below Organization
  - select the Kim Markez icon

Feel free to play around and populate further Active Directory based User Accounts and then Sync People Search

This concludes this brief overview of the People Search function in Workspace ONE Hub services

EUC

Enhancing Usability with Workspace ONE (Optional)

Section 1. Hub Services Notifications

Section 2. Improving Employee Usability with Hub Services using People Search

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