EUCEUC: Advanced Integrations - 2019 Day 4Reporting, Analytics and Automation WorkspaceOne Intelligence

Reporting, Analytics and Automation WorkspaceOne Intelligence

Part 1: Overview

VMware Workspace ONE Intelligence gives you insights into your digital workspace. At the moment Intelligence can aggregate information from three different sources: Workspace ONE Access, Workspace ONE UEM, and Apteligent. 

Components

Workspace ONE Intelligence aggregates data from Workspace ONE UEM and Apteligent by VMware. It includes Dashboards, Reports, and Automation to analyze data and perform actions for efficiency and remediation. It integrates with third-party connection services like Slack and ServiceNow for notifications.

In this lab we will look at how to create reports, dashboards and build automation based on this information.

1. Accessing Workspace ONE Intelligence from the Workspace ONE UEM console:

  1. Open a browser and navigate to cn-livefire.awmdm.com and authenticate using your username and password.
  2. Navigate to MONITOR in the Workspace ONE UEM Admin console > Select Intelligence and select LAUNCH
  1. You will now be redirected to the Workspace ONE Intelligence server. 
    • Here you will find at the top a search function which allows you to search for Apps, Automations Reports, Automation, Dashboards, OS, Reports and Widgets.  
    1. Select Apps. This is very useful if you want to just look for something quickly.
    2. In the Search area type "Hub". Notice the devices that you have the hub installed.
    3. Click on Windows, or any other that you have installed. You will now get a glimpse into the devices this app is installed on, the version of the application, the time it was installed etc.
      • Notice you are also directed in the left hand navigation bar to Apps under Dashboards. We will come back to Dashboards at a later stage in the lab.
  1. Return to the Workspace ONE UEM console: 
    1. Select the square menu for MY SERVICES in the top right corner of the UI.
    2. Select Workspace ONE UEM from the MY SERVICES menu.

Part 2: Reporting

  1. Under Reporting Click on Sync Status

Reports tie in directly into the database of the WorkspaceOne Workspace ONE UEM environment. For SaaS environment no additional setup required. However for on-premise Workspace ONE UEM deployments you will require the ETL (extract, transform, load) service which pushed data from the Workspace ONE UEM database to the Intelligence Cloud Service on AWS. This would have to be installed on a separate server. In order to see the current Status of the ETL service.

  1. Under Reporting
    1. Click on Reports  and click on ADD REPORT 
      • You will now have the option to select category of report you would like to create.
    2. In the Add Report window expand the dropdown arrow next to CATEGORY, Click on Workspace ONE UEM > Devices
      • Notice here you have a few reports already pre-populated for the admin to use.  
  1. Select the radio button next to Device Starter Template
    1. Select NEXT at the bottom of the page.
    2. Where it says Device Starter Template re-name it to Enrolled + CustomUser + 15 days.
    3. Below Empty Rule, In the Search field select on Search , select Device > Device Status > Enrollment Status
    4. To the right of Enrollment Status using the drop-down to the right of Includes. Replace Includes with Equals .
    5. To the right of Equals, from the drop down select Enrolled.
  1. Under your first Filter in the middle, select the  + to add another filter
    1. In the Search area area select  Device > User Attributes > User Name 
      1. In the area to the right of Display, select the drop down on the right side of Includes and select Equals 
      2. In the area to the right of Equals select the drop down and select your Custom User.
    2. Below the filter in the middle select the + to add another filter and click Device > Device Management > Last Seen
      1. In the area to the right of Last Seen, select the drop down on the right side of Includes and select After 
      2. In the area to the right of After select the drop down and select select 04/01/2019 (April 1 2019)  
  1. Below your fliters, In the Report Preview section,
    1. In the far-right side of Report Preview click on EDIT COLUMNS. note. Intelligence allows you to customize the results to your business requirements.
    2. In the Edit Columns window, under Available Columns in the Search area type Memory and select Total Physical Memory.
    3. In the bottom left-hand corner select ADD (1). You will see the column Total Physical Memory is added.
      • Note, you can re-arrange the order in which columns are presented in the report by dragging the column.
    4. Select SAVE to close the EDIT COLUMNS window
    5. Select SAVE at the botom right to save your custom Report
  1. Go back into your Custom Report by select Enrolled +.. under Report Name
    • Notice you have 4 tabs at the top Overview, Schedules, Downloads, and Activity
    • You have the ability to Edit the report, Run the report and Share and delete the report.
    • Share is a great feature as you can e-mail various parties or even make it available via an external link to someone outside the organisation.
    • The second tab is Schedules, this is where you can set when the report should run. It can be setup hourly, daily, weekly, or monthly.

Part 3: Dashboards

My Dashboards powered by Workspace ONE Intelligence, displays data you customize with applied widgets. Display data as graphics and analyze the trends occurring in areas within your Workspace ONE platform by App, Device, or Operating system (OS) update. Data in this view are consolidated from other dashboards.

  1. In the Workspace ONE Intelligence window
    1. In left hand-hand pane, select to Dashboards > My Dashboards
    2. Select ADD DASHBOARD
  • Notice there is already a Default Dashboard setup with 12 widgets, this can also be view. For this lab we will create a new Dashboard.
  1. In the Add Dashboard window,
    1. In the Name your Dashboard area type LiveFire and select SAVE in the bottom right.
    2. In the My Dashboards > Lifefire window select  ADD WIDGET

 

  1. In the ADD WIDGET window
    1. Next to CATEGORY select the drop down
    2. Select Workspace ONE Access > APP LAUNCH

 

  1. We will now have the option to create from blank widget or existing widget.
    1. In the Template Name Column select the radio button next to App Launches (second one from the top)
    2. Select NEXT in the bottom right corner.
  1. In the App Launches window under the Filter heading
    •  Select App Name > Equals > Office 365 with Provisioning. (NOTE: If you have done the Deep Links lab, Select Word)
  1. Under Data Visualization
    1. Next to SNAPSHOT select HISTORICAL
    2. Under the VERTICAL tab enter the following filter: -
      1. Next to Measure - from the dropdown select Distinct Count and next to of Key  from the dropdown select  Event ID
      2. Next to Group by - from the dropdown select Application Type
      3. Next to Date Range - from the dropdown select Custom next to  Start 05/01/2019 next to End {todays date}
      4. Next to Results per group - type 30 
        • You will now get a data visualization of the times someone access this particular application within a give time period.
    3. Select SAVE at the bottom right to close the wizard.

 

  1. You will now see the the LiveFire Dashboard has one widget "App Launches" with very specific data visualized for the admin to consume.

Part 4: Automation

Automation requires the use of "Connectors" to connect to other services via API to execute a sub set of commands based on the input. Currently, Automation is possible out of box with Workspace ONE UEM, Slack and ServiceNow. You can create a custom connection as well. In this example, we will use Workspace ONE UEM as a connector to trigger actions based on the aggregated information.

  1. In Workspace ONE Intelligence
    1. In the left pane under Insights, go to the Settings section, select Integrations
    2. Under Automation Connections select VIEW
      • Notice there are three connectors there by default Slack,  Workspace ONE UEM, and ServiceNow. This is an ever growing link as VMware continue to partner with vendors.
  1. Open a new tab if necessary in your browser and revert back to the Workspace ONE UEM Console
    1. Select Groups & Settings > All Settings > System > Advanced
    2. Expand API select REST API.
    3. Under Service next to AirWatchAPI copy the API key to Notepad or an equivalent text editor

 

  1. Revert back to Workspace ONE Intelligence. In the Integrations > Automation Connections section
    1. Under the  Workspace ONE UEM connector, select SET UP
    2. In the Authorize Connection: Workspace ONE UEM, select  Provide Credentials
    3. Fill in the information with your  Workspace ONE UEM credentials:
      • BASE URL : https://cn-livefire.awmdm.com
      • API User Name : Your login credentials for your Workspace ONE Tenant
      • API user Password : Password of your Workspace ONE UEM Tenant
      • Workspace ONE UEM Tenant Code : API Admin Key from Workspace ONE UEM
    4. Select Authorize
  1. Now that the connector for WorkspaceOne Workspace ONE UEM has been configured for Automation. Let's build an Automation!
    • Navigate inside the Workspace ONE Intelligence Console click Automations ADD AUTOMATION

 

  1. In the Add Automation window
    1. Next to Category select the drop down
    2. Select Workspace ONE UEM > Devices
  1. In the Add Automation window
    1. In the Devices: Create Your Own section select GET STARTED
    2. In the Name your automation section type Automation Windows Not Compliant > Remove Cert
    3. Under Filter (If)
      • In the Search area select Device > Device Attributes > Platform
      • To the right of Platform select the Includes dropdown and change to Equals
      • In the area to the right of Includes select WinRT
      • Just below your first filter in the middle select the  ⨁

 

  1. Under Filter (If) under Platform in the Search area
    1. In the Search area select Device > Device Status > Compliance Status
    2. To the right of Compliance Status select the Includes dropdown and change to Does not Include
    3. In the area to the right of Does not Include select Compliant
  1. Below your filters In the Action (Then) area
    1. Select the
    2. Under Action (Then) in the Search fot trigger or connections area, in the drop down select Workspace ONE UEM ---> Remove Profile
  • We now need to get the Profile ID. Get this from the Workspace ONE UEM Console
  1. In the Workspace ONE UEM Console
    1. Go to Devices> Profiles & Resources > Profiles.
    2. Point to the applicable Windows SSO profile in the Profiles List View to display the item's URL in the bottom left of the browser.
      • Find the ID number located in the middle of the string.

An example of the string is:

https://<Workspace_ONE_Workspace ONE UEM>/AirWatch/Profiles/DeviceProfileEdit/95?isReadOnlyProfileView=x.

 

  1. Go back to your Workspace ONE Intelligence Console
    1. Use the unique number in your URL string  and next to Profile ID type in the UNIQUE NUMBER
    2. In the far right next to Enable automation change the to Toggle from OFF to ON
    3. Select SAVE 
    4. Select Save and Enable 

You have now finished the Automation that lets us Automate actions into WorkspaceOne Workspace ONE UEM based on triggers. This completes the Intelligence lab.

Note, you can choose to take multiple actions like emailing the user, changing organization group or even removing multiple applications and profiles from the device. 

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