Getting Started - Workspace ONE Access & Workspace ONE UEM SaaS Instance


The scenario you will be working with this week is a company called Euc-Livefire. They are a very dynamic organisation and have traditionally been on-premise but have recently moved into the cloud without truly understanding the challenges and would like a simple solution from an end-user perspective.

The organisation has key drivers around security, availability, mobility, and business continuity.  At present all user Accounts and Passwords are managed in Microsoft Active Directory.

The organisation has recently started started using Salesforce and BambooHR as Saas Applications

End-users require consumption of their applications across all platforms and recently have commented on how difficult it is to remember all the access portals and passwords.

Our objective this week will be to integrate all existing resources both On-premise and SaaS into a singular simple solution for end users.

Colour Code Conventions

In the Screensteps we have made a lot of effort to colour code our work to facilitate a better user experience

  1. There are 3 colours we use as part of the Screensteps convention
    • If the colour is in a bold Green. Its something to click or select
    • If the colour is in a bold Blue. Its something to type out or enter
    • If the colour is in BOLD BLACK. Its something to look our for to assist you in finding the final destination on the page to either enter or select
  2. Overview of our On-premise and SaaS resources
    • The following resources in your lab environment are representative of what the EUC-Livefire organisation "On-premise' resources.
      • Active Directory Domain Controller and DNS services.
        Server Name is ControlCenter2 and the Active Directory Domain is
      • Horizon Connection Server
        • A single Broker called
          • 1 Windows 10 Instant Clone Desktop pool
          • 1 RDSH server with published applications
      • Connector Server
        • A dedicated Windows server called, this is dedicated for the Workspace ONE Access Connector and the Workspace ONE UEM Airwatch Cloud connector.
  3. Cloud SaaS resources
    • A SaaS Instance of Workspace ONE Access (formerly known as VMware Identity Manager)
    • A SaaS Instance of Workspace ONE UEM (formerly known as VMware AirWatch)
    • In a later part of the labs you will register with the following SaaS services with a view to building a complete EUC solution.
      • A Salesforce tenant with Workspace ONE Access
      • BambooHR tenant with Workspace ONE Access
  4. Please validate that you have an email registration link sent to you for Workspace ONE Access
  5. Please validate that you have your own unique Student Number before starting this session.

Part 1 : Logging into your "On-Premises" Infrastructure

Please RDP to the Jumpbox server using a RDP client on you work laptop.

You should have received a unique IP address for these labs that you can use.

Authentication using the below credentials.


password: VMware1!

Part 2. Logging into and gaining access to Workspace ONE Access

  1. Look in your e-mail and you should also have received an e-mail from [email protected].
    • NOTE: Check your JUNK folder
    • This e-mail contains the unique tenant for your vIDM SaaS instance. Click on the TENANT URL to launch the VIDM Admin Console.
    • Use the credentials provided to login : Username: Administrator Password: VMware1!
  1. Now that you are signed in, change from the catalog view to the admin console by navigating to the top right and clicking on Tenant Admin and selecting Administration Console from the drop-down.
    • You should now see the Workspace ONE Access Admin Console to which we will return in a later lab.

Part 3. Logging Into Workspace ONE UEM

  • Open a browser and navigate
    • Use the e-mail address you signed up to the course with as the User Name (Eg [email protected]) and the password: VMware1!
    • Click Log In
    • Now set a security question and answer and a four digit Pin
    • You should now be on the Getting started window of the UEM console which is the default landing page.

Part 4. Integrating with Workspace ONE Intelligence

This part of the lab will take you through how to activate your WorkspaceOne Intelligence Trial environment from the UEM console.

  1. In your Workspace ONE UEM Console 
    • On your left pane, select Monitor
    • Select Intelligence
    • Select LAUNCH


  1. In the Terms of Service page enter your registered email and details
    • in the bottom right corner Select ACCEPT


  1. We will setup the WorkspaceOne Intelligence integration with Workspace ONE Access. This will allow us to begin aggregating information based on logins to Workspace ONE UEM and AppLaunch.
    • To the top of the page select Integrations
  1. In the Workspace ONE Access Box, select SET UP
  1. In the Set UP Workspace ONE Access window, select GET STARTED
  1. In the Authorize: Workspace ONE Access window, expand Provide Credentials
    • Next to Tenant Domain enter the full FQDN including HTTPS of your ACCESS Tenant
  1. If prompted log on with your Workspace ONE Access credentials
  2. In the Workspace ONE Intelligence Integration window, select Accept

Part 5. Configuration of a Custom Test Account

  1. Revert to your "On-premise" Infrastructure.
    • On the ControlCenter2 server, select the Start button
    • In the Start Menu, select Administrative Tools
  1. Open Active Directory User & Computers.
    • Expand the domain,
    • Expand the Corp OU
    • Expand the Marketing OU
  1. On the Marketing OU select and right-click the Marketing OU and select New >  User,
    • For a future Salesforce Lab to work, we need to ensure we create an identical account with all account credentials matching your Salesforce account. Fill in the unique user details,
  1. First Name: User xx {your student number + {the first letter of your city and country abbreviation}} eg User35RNL
  1. In the New Object - User, type and confirm your password VMware1!
    • Select the Password never expires checkbox, select Next, select Finish
  1. Select your custom user and select and go to Properties,
  1. Select the Member Of tab select Add, in the Enter the object names box type Marketing and select Check Names, select OK, select` OK


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